Support

Have you already checked our FAQ?

• How can I get a no deposit bonus?

  Please keep an eye on the event calendar, newsletters, and notifications. We like to treat our active players with no deposit bonuses :)

• How long does it take to verify an account?

  Account verification usually takes up to 24 hours, but it depends on specific situations and uploaded documents. Our main goal is to ensure that all our customers are in a world of gaming that is safe and secure, a place where they can relax and enjoy their games without having to worry about their security and privacy. This is why we take security very seriously. Aside from that, we have to follow the standards set out by the Curacao licensing authority. This means that, in certain situations, we may ask our players to provide additional supporting documentation to make sure that the world of gaming we create for our players stays safe and fair.

• Why didn't the bonus apply?

  Check the correctness of the promo code and the minimum deposit amount to receive the bonus. If everything is correct, please, contact the support with a screenshot of the promo material about the bonus and describe the problem.